On completing the payment the order will be processed through our system. Once the clothes are tailored, they will be directly delivered to the client’s address.
Our products have a varying delivery time of 4 to 6 weeks depending on the personalizations requested, depending on the availability of the raw materials and depending on the events not directly under the control of Lanieri. The delivery time cannot, in any case, be guaranteed. The delivery time is reported at the moment of order completion.
How is the delivery made?
Lanieri delivers anywhere in the world within 35 days from the Order Confirmation* by courier (GLS, FedEx Express or SDA) to the address given by the client at the moment of the purchase.
The shipping, including any custom taxes, is always free.
After sending the order, the client will receive an email with the name of the courier that makes the delivery, as well as the details to monitor the shipping online; it will be then possible to monitor the shipping from your personal page or from the courier’s site.
From the moment of the shipment the delivery will take place in:
- 24/48 hours for deliveries inside the Italian territory (For Basilicata, Campania, Calabria, Puglia and the islands the delivery might require a day more);
- 3/5 working days for deliveries outside the Italian territory.
The working days are from Mondays to Fridays.
* The delivery date varies depending on the payment method used and the date of confirmation of the body measures. During the public holidays there might be some delays due to the closing of the textile mills. Any variations in the delivery time will be communicated to the client through email.
I haven’t received my order yet, what should I do?
If the order hasn’t been delivered within the expected date and you haven’t received any news or any updates on the order status, we suggest you to:
- verify the order status acceding using your account to your clients area on Account > Orders;
- verify that the address is correct;
- if the status of the order is “sent” contact the courier (GLS phone number 199.151188; FedEx phone number 199.151.119; SDA phone number 199.113366);
- in case of missed delivery, contact the courier (GLS 199.151188; FedEx 199.151.119; SDA 199.113366);
For further assistance contact us, we will always be available for any need.