Alterations and refunds
We are confident your custom garment will perfectly suit you, but if it will need some alterations, our customer service will be available to help you find the perfect fit.
What to do to adjust your garment:
- Bring your Lanieri garment to your local tailor or come to one of our Atelier (exclusively in the country where we’ve shipped) by booking an appointment.
- Bring our alterations form to your local tailor and have him note the adjustments. Alterations on the form will be updated on your Lanieri profile so that we can perfect your fit on future orders.
- Send the form and a scan or photo of the receipt to [email protected]
- You have two options: a full refund of alterations costs or, if you prefer, you can have twice the value in the form of credits to use on lanieri.com.
- Send us your refund request within 30 days of shipment your custom made product.
- You will be refunded within 7 working days of receiving your request with the same payment method you’ve used at the time of your purchase (credit card on the website, PayPal). If you've paid by bank transfer or POS, you have to write down your bank account details on the request.
- Refund is limited to following amount:
75€ / 75 CHF / 100$ / 60£ for each suit
50€ / 50 CHF / 65$ / 40£ for each jacket
35€ / 35 CHF / 45$ /30£ for each trouser
35€ / 35 CHF / 45$ /30£ for each waistcoat
35€ / 35 CHF / 45$ / 30£ for each shirt
- For any sartorial alteration you can come to our Atelier: once alterations have been made, you will have 14 days (from the date of delivery of the adjusted garment at the Atelier or the expected date of shipment in case it has to be delivered) to require additional tailoring alteration. After 14 days, additional alterations won't be refunded.
- You can ask for sartorial alterations only at the Atelier in the country where we have shipped your order.
If your tailor thinks your made to measure garment cannot be adjusted, we'll remake it.
Our goal is to find your perfect fit, so if your tailor thinks your new garment cannot be adjusted, we'll remake it for free.
In order to guarantee you the best result we ask you to:
- Send us three pictures (front, back and side) so that we can see how your garment looks and the issues related to it.
- Note accurately any changes (in cm/inches) your garment needs on our alterations form .
- We will arrange the delivery of the unworn and undamaged original item and we will notify to you the date.
- Your remake application should be sent within 30 days of shipping date.
- If the adjustments can be easily made by a local tailor, we reserve the right to refuse to remake your garment.
- The remake process is aimed at finding your perfect fit, so every customization options you've chosen before will remain the same.
- Return shipping is free for customers in the Euro zone. Customers outside the Euro zone are responsible for return shipping charges.
- If that specific fabric we need to remake your garment is sold out, we will ask you to choose a different (hopefully similar) fabric of the same price range.
- The remake of the clothes is only valid for the first garment made of every type. We will not remake garments that have been already purchased previously, unless they have obvious defects in manufacture or different measures from the first garment. (ex: in case the customer, having purchased a first shirt, and decides to buy another one, Lanieri will not accept the option to remake the second order)
Returns and refunds
Our goal is to make sure you are completely satisfied with your new made to measure garment. If you are not, you can easily request a full refund.
What to do to ask for a refund:
- Download our refund request form and send it to [email protected] Remember to attach three pictures (front, back and side) so we can see how your garment looks and what's the fit issues.
- Your request will be processed by our customer service. They will promptly inform you if it will be approved or not.
- Once your request is approved, you just have to pack your garment into the original box, including the refund request form and the original invoice (or order confirmation email). In this case, shipping costs will be charged to you.
We kindly ask you to use shipping services that allows tracking and delivery confirmation.
For international returns, please declare the contents as "returned clothing" with a declared value of 1 USD to avoid being Assessed any customs duties. Please note that you'll be responsible for any return shipping charges.
Returns can be sent to:
Via B. Sella 19
13825 Valle Mosso (BI)
In order to guarantee a high standard service, Lanieri Srl considers the refund option in case the clothes have some imperfections or fitting problems, the refund of the amount necessary to improve the fitting, or the complete refund of the amount paid after the fulfilment of the conditions listed below.
- Your refund request has to be sent within 30 days of shipping date.
- We will accept only unworn and undamaged original item. We reserve the right to refuse to refund you if the garment has been damaged. We will not accept modified garments.
- Any shipping that doesn’t meet the prior conditions will be sent back to the client without any refund.
- Refunds will be made with the same payment method. Purchases made by credit card will be refunded to the same card used. Coupon or discount code will be refunded with new coupon or discount code.
- If items are purchased as part of a promotion, all items must be returned in order to receive a full refund. Any items that are not returned will be charged at full retail price.
- You will be refunded within 7 working days of receiving your request with the same payment method you’ve used before (credit card on the website, PayPal). If you've paid by bank transfer or POS, please, write down your bank account details on the request.
- If you made a purchase using Bitcoin, when requesting a refund you will have to provide the bank details in order to receive it. The refund will be credited in the currency associated with the country of the delivery and according to the exchange rate of the original payment.
- The return of a garment is only valid for the first garment made of each type. Lanieri won't take back any garment that has already been bought before, unless it has clear manufacturing faults or its mesures are different from the first garment made.