Alternative dispute resolution
If you've submitted a complaint that we could not solve together remember which was established by law on online dispute resolution service of consumers! From January 9, 2016 there is an online platform where you can find the list of organisms to which you can turn to open an online dispute resolution procedure. You can find all the information at the following address http://ec.europa.eu/consumers/odr/
For any further information, do not hesitate to contact our customercare at [email protected].
Alternative dispute resolution-ALTERNATIVE DISPUTE RESOLUTION (ADR)/ONLINEDISPUTE RESOLUTION (ODR)
According to article 49, paragraph 1 letter V of Legislative Decree 6 September 2005 # 206 (consumer code) the customer who intends to resolve a dispute arising with the merchant can invoke the procedure of Conciliation. The procedure can be initiated if the consumer after they complained to the company, within 30 days, has not received a reply that is not deemed satisfactory response has been received from him. The customer who decides to make use of the Conciliation procedure is obliged to send the application to the address: [email protected] or fax: 02/87181126. For more information please visit the website: http://www.consorzionetcomm.it/Spazio_Consumatori/Conciliazione-Paritetica/La-Conciliazione-Paritetica.kl
In accordance with art. 14 regulation 524/2013 we inform the user that in the event of a dispute may file a complaint with the EU platform accessible at the following link http://ec.europa.eu/consumers/odr/. The ODR platform constitutes an access point for users who want to settle in the framework of court disputes arising from contracts of sale or online services. For more information contact: [email protected]